Login & 2FA Troubleshooting

Step 1 — Check credentials: Ensure email/phone and password are correct. Watch for accidental spaces or wrong keyboard layout.

Step 2 — 2FA issues: If Google Authenticator codes fail, resync time on your device or use backup codes saved during setup.

Step 3 — Password reset: Use the official reset link from the KuCoin domain and follow email verification steps.

If these steps don't help, contact KuCoin Support with your account details and verification documents.